Refunds
If you are not happy with a plan, write to us within fourteen days of the payment and we will refund it in full. You do not need to give a reason, and we will not put an offer in front of you before agreeing.
After fourteen days we will still look at it. If a tool did not do what the page said it would, we will refund you whether or not the fortnight has passed.
Cancelling
Cancel at any time by writing to support@deskkit.app, or from the FastSpring receipt you received by email. Cancelling stops the next payment.
Your plan is not switched off when you cancel — it keeps working until the end of the period you already paid for. If you cancel a yearly plan in month two, you keep the plan for the remaining ten months.
Renewals
A monthly plan renews monthly and a yearly plan renews yearly, at the price you were paying. If we ever change the price, the period you already paid for is not affected and we will tell you before the next renewal.
Failed payments
If a payment fails we do not close your account. The plan stays open while the payment is retried, and we email you so that you can fix the card.
How the money comes back
FastSpring is the seller of record, so the refund goes back through them to the card you paid with. It usually appears within a few working days, depending on your bank.